# Authentication Failed ## Error message: Authentication Failed This error may occur when users are selecting an ALM on the EZ-Commit screen. VPN connectivity appears to be the source of intermittent ALM connectivity issues; the ALM is incorrectly configured. To correct this issue: * On the My Account screen, look for the ALM configuration. * To reauthenticate your ALM configuration, click the Test Connection icon to verify your credentials. If the steps above do not work, create a new credential and link it to your ALM account. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://knowledgebase.autorabit.com/product-guides/arm/troubleshoot/arm-faqs/common-errors-and-resolutions/authentication-failed.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.