# Unable to fetch Salesforce Org Users ## Error message: Unable to fetch Salesforce Org Users This error may be encountered when a user tries to access the Salesforce Org in the ARM Version Control, CI Jobs, Deployment, and SFDX Modules. This may occur due to an invalid username, password, or security token, if the user is locked out, or if the Salesforce API version is incorrectly configured. Upgrade the API source flow in your Salesforce org to the most recent version and maintain the same Salesforce version in ARM by going to **Admin > My Account > My Salesforce Settings** and updating the API version. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://knowledgebase.autorabit.com/product-guides/arm/troubleshoot/arm-faqs/common-errors-and-resolutions/unable-to-fetch-salesforce-org-users.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.