# Your connection is private

## Error message: Your connection is private

If you are unable to connect to the ARM instance and get this error, it is due to cache and cookies in your system. To resolve this issue, follow the steps below.

1. On your computer, open **Chrome**.
2. At the top right, click **More**.
3. Click **More tools**.
4. Clear **browsing data**.
5. At the top, choose a **time range**. To delete everything, select **All time**.
6. Next to **Cookies and other site data** and **Cached images and files,** check the boxes.
7. Click **Clear data**.
8. Now, log in to your instances using the new browser tab.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://knowledgebase.autorabit.com/product-guides/arm/troubleshoot/arm-faqs/common-errors-and-resolutions/your-connection-is-private.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.