Knowledge Articles

What is Salesforce Knowledge and why do you need it?

Salesforce Knowledge allows you to build a Knowledge Base for storing and managing documentation to service your internal agents, website visitors, partners, and customers.

Users can create and manage a knowledge base with your company information and securely share it when and where it's needed. Salesforce Knowledge helps you establish a self-service model for your customers to solve their queries, leading to case deflection and increasing customer satisfaction.

Learn More:

1. Backup support for Knowledge Articles
2. Restore or Replicate Knowledge Articles
3. Indexes