# Restoring Knowledge Articles with Vault
### What is Salesforce Knowledge and why do you need it?
Salesforce Knowledge allows you to build a Knowledge Base for storing and managing documentation to service your internal agents, website visitors, partners, and customers.
Users can create and manage a knowledge base with your company information and securely share it when and where it's needed. Salesforce Knowledge helps you establish a self-service model for your customers to solve their queries, leading to case deflection and increasing customer satisfaction.
Vault can restore/replicate knowledge data `Knowledge__kav` records with rich text and large image files.
### Point to Consider
* Knowledge Articles should exist in your Salesforce org.
* Restoring of the KAV (knowledge objects) to be always processed in a different job.
* To restore/replicate other metadata/data objects, run a different job, including all the required metadata and data objects.
### Process
To restore Knowledge data objects with Vault, follow the below steps:
> Similar steps are to be followed for **replicating** KAV objects in Vault. Replicate the KAV objects by navigating to the `Replicate` module.
1. Login to your **Vault** account and navigate to the **`Restore`** module.
2. In the **`Restore`** page, select your **`Salesforce org`** configured with KAV objects.
3. Select the **`Restore Source`** from the dropdown.
4. Click on **`Restore Now`**.
5. On the next screen, choose the **`backup configuration`** from the dropdown if not auto-selected.
6. Click on **`Get Details`**. Based on the **`restore source`** and **`configuration`** selection, the backup configured list will get displayed.
7. Select the **backups** from the list for restoration.
8. Click on **`Selective Restore`**.
9. Go to the **`Data`** tab and slide the toggle bar to the right side for **`KAV Object only`**. This will allow viewing the KAV-related objects only in the list.
10. Select the **KAV object**.
11. You also have multiple configurations to choose from under the **`Data`** tab:
* **`Schema:`** This option will allow you to view all the child objects for your selected kav object.
* **`Selected Records:`** This will allow you to choose the records for your object. By default, all the records available in the objects will be auto-selected.
* **`Selected Fields:`** This will allow you to select the fields for your object. By default, all the fields available in the objects will be auto-selected.
12. Click on **`Trigger Restore`**.
{% hint style="info" %}
**Point to Note:**
If you choose to deploy KAV objects along with other metadata/data objects, the Vault application will not allow you to continue further. The message below pops up:
`Ensure only KAV object is selected for this restore job. KAV is a special object and can be processed only in separate job. To restore other data objects/ metadata run another job including all the required metadata and data objects.`
{% endhint %}
13. On the **`Selected Data To Restore`** screen, enter the **label** of your choice or leave the auto-generated default label.
14. Specify the **batch size** for components to retrieve records.
15. Choose the recipients from the **`Email notification`** dropdown who should receive notifications whenever the action is performed. The currently logged-in recipient will automatically be checked by default.
16. Select the criteria for performing the restore and click on **`Restore Now`**.
17. You'll be taken to the **`Restore Summary`** screen, which will display the status of the recently triggered restore activity.
18. Once the restore operation is successfully triggered, the status changes to **`Ready to link kav to case`**.
19. Under the **`Actions`** tab, you can perform additional operations:
* For an ongoing restore operation, you can **abort** the process in between using the **`Abort`**icon.
* View the **restore summary report** usingicon.
* View the **restore log report** usingicon.
* Trigger **linking kav to case** usingicon.
{% hint style="info" %}
**Points to Note:**
* To ensure successful linking, do confirm that the **kav records** for linking are in `Published` status in Salesforce.
* Once the Kav record is successfully linked, the job status changes to complete () state.
* The **`trigger`** () button will not be available; henceforth, linking kav to case is triggered.
{% endhint %}
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```
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