# Your connection is private

## Error message: Your connection is private

If you are unable to connect to the ARM instance and get this error, it is due to cache and cookies in your system. To resolve this issue, follow the steps below.

1. On your computer, open **Chrome**.
2. At the top right, click **More**.
3. Click **More tools**.
4. Clear **browsing data**.
5. At the top, choose a **time range**. To delete everything, select **All time**.
6. Next to **Cookies and other site data** and **Cached images and files,** check the boxes.
7. Click **Clear data**.
8. Now, log in to your instances using the new browser tab.