# Authentication Failed

## Error message: Authentication Failed

This error may occur when users are selecting an ALM on the EZ-Commit screen. VPN connectivity appears to be the source of intermittent ALM connectivity issues; the ALM is incorrectly configured. To correct this issue: 

* On the My Account screen, look for the ALM configuration. 
* To reauthenticate your ALM configuration, click the Test Connection icon to verify your credentials.

If the steps above do not work, create a new credential and link it to your ALM account.