Integrate ServiceNow with ARM

Step 1: Store Your ServiceNow Credentials in ARM

1. Log in to your ARM account.

2. Navigate to the Admin module and click the Credentials tab.

   

   Credential Tab
3. Click Create Credential from the right navigation.

   

   Create Credential
4. In the popup:

   • Enter a Credential Name

   • Set Credential Type to User name with Password

   • Input your ServiceNow username and password

   • Ensure you're using your username, not your login email

5. Click Save

   

   Credential Entry

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Step 2: Integrate ServiceNow with ARM

1. Log in to ARM (if not already logged in).

2. Go to Admin > My Account

3. Click New ALM System under the ALM Management section

   

   New ALM System
4. Set ALM Type as SERVICENOW

   

   ALM Type
5. Enter:

   • A Label Name

   • Your ServiceNow subdomain URL (e.g., https://[subdomain].service-now.com)

   • The credentials stored in Step 1

6. Click Test Connection to validate

7. Click Save to complete the integration

Once integrated, you can log bugs/issues to ServiceNow directly from ARM.

Note: ServiceNow OAuth integration is supported only for Cloud versions. Contact [email protected] to enable this feature.

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Configuring ServiceNow Work Items in ARM

EZ-Commit Integration

1. In the EZ-Commit screen under Post Commit:

   • Check Update ALM Workitem Status

   • Select:

     • ALM Type: SERVICENOW

     • ALM Label, Project, Sprint, and Work Item

     • Status to be updated

   

   EZ Commit Config
2. Upon commit, work item status will be reflected in ServiceNow.

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CI Job Integration

Applicable to:

• Package from Version Control

• Deploy from Version Control

• Deploy from SFDX branch to Salesforce Org

• Install Unlocked Package from VCS

1. In Build section of CI Job creation:

   • Check Map ALM Project (Ex: ServiceNow)

   

   CI Job Build
2. Go to ALM section:

   • Set:

     • ALM Type: SERVICENOW

     • Label and Projects

   

   ALM Projects
3. Choose:

   • One or all Active Sprints

   

   Sprint Selection
4. Select:

   • Work Item Type (or all)

   

   Work Item Type
5. Update the Status for selected work item types

   

   Status Update