> For the complete documentation index, see [llms.txt](https://knowledgebase.autorabit.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledgebase.autorabit.com/product-guides/arm-1/integration-and-plugins/integrate-servicenow-with-arm.md).
# ServiceNow
## Step 1: Store Your ServiceNow Credentials in ARM
1. Log in to your ARM account.
2. Navigate to the **Admin** module and click the **Credentials** tab.
\
3. Click **Create Credential** from the right navigation.
4. In the popup:
* Enter a **Credential Name**
* Set **Credential Type** to *User name with Password*
* Input your **ServiceNow username** and **password**
* Ensure you're using your **username**, not your login email
5. Click **Save**
***
## Step 2: Integrate ServiceNow with ARM
1. Log in to ARM (if not already logged in).
2. Go to **Admin > My Account**
3. Click **New ALM System** under the **ALM Management** section
4. Set **ALM Type** as **SERVICENOW**\
\
5. Enter:
* A **Label Name**
* Your ServiceNow **subdomain URL** (e.g., `https://[subdomain].service-now.com`)
* The **credentials** stored in Step 1
6. Click **Test Connection** to validate
7. Click **Save** to complete the integration
> Once integrated, you can log bugs/issues to ServiceNow directly from ARM.
{% hint style="danger" %}
**Note:** ServiceNow OAuth integration is supported only for **Cloud versions**. Contact **** to enable this feature.
{% endhint %}
***
## Configuring ServiceNow Work Items in ARM
### EZ-Commit Integration
1. In the **EZ-Commit** screen under **Post Commit**:
* Check **Update ALM Workitem Status**
* Select:
* **ALM Type:** SERVICENOW
* **ALM Label, Project, Sprint,** and **Work Item**
* **Status** to be updated
2. Upon commit, work item status will be reflected in ServiceNow.
***
### CI Job Integration
#### Applicable to:
* Package from Version Control
* Deploy from Version Control
* Deploy from SFDX branch to Salesforce Org
* Install Unlocked Package from VCS
1. In **Build** section of CI Job creation:
* Check **Map ALM Project (Ex: ServiceNow)**
2. Go to **ALM** section:
* Set:
* **ALM Type:** SERVICENOW
* **Label** and **Projects**
3. Choose:
* One or all **Active Sprints**
4. Select:
* **Work Item Type** (or all)
5. Update the **Status** for selected work item types
---
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3. Click **Create Credential** from the right navigation.
