Update Email to Case

The UpdateEmailToCaseRoutingaddresses template allows you to modify routing address configurations in the Email-to-Case setup.

Steps to Create the UpdateEmailToCaseRoutingaddresses Template

1. Log in to your AutoRABIT account.

2. Navigate to the Env. Pro. module.

3. Click Create New Template.

4. Select the Create Unsupported Metadata Template tab.

5. Provide a template name and a short description.

6. Check the UpdateEmailToCaseRoutingaddresses option under Email to Case Setting.

7. Click Add.

8. A Test Case Name will automatically appear. To add custom test data, click the Add button.

9. Add routing address details to the generated or custom test case name:

   • Click the icon.

   • Enter the Routing Address.

   • Enter the New Email address.

   • To add multiple routing addresses for the same test case, click the + symbol and repeat the steps above.

   • Click OK.

   • When done, click Save to confirm the configuration.

10. Click Save again to save the entire template.

11. After successful creation, you will be redirected to the Environment Provisioning History screen.

12. Click Run to execute the template on your destination org.

13. Select the destination org and provide email address(es) for notification purposes.

14. Under Post Deployment Steps, select the test cases recently created.

15. For a full summary of the operation, visit the View History page.