Not receiving email notifications
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Last updated
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Problem Statement: My team member assigned me issues for a project, yet I have not received any email notifications from CodeScan.
Probable Cause:
Verify the notifications feature is turned on for any new issues in your profile.
If you log in to CodeScan through SSO, ensure the following:
Email attributes are configured in SAML configuration.
If SAML username attribute contains email as a value, email security tools may block the notifications.
Key point to note related to CodeScan Notification issue
A notification is never sent to the author of the event.
The developer will not be notified about their own issues. It's only the assignee who gets notified and not the author.
If the author of a pull request manually assigns the issue to themselves, no email notification is received.
The author/developer can look at their respective issues from the CodeScan UI.
You can export issues in the CSV format for all the projects and monitor the issues (https://knowledgebase.autorabit.com/codescan/docs/exporting-issues-in-codescan-cloud) **
