Not receiving email notifications

Problem Statement: My team member assigned me issues for a project, yet I have not received any email notifications from CodeScan.

Probable Cause:

1. Verify the notifications feature is turned on for any new issues in your profile.

1. If you log in to CodeScan through SSO, ensure the following:

   • Email attributes are configured in SAML configuration.

   • If SAML username attribute contains email as a value, email security tools may block the notifications.

Key point to note related to CodeScan Notification issue

• A notification is never sent to the author of the event.

• The developer will not be notified about their own issues. It's only the assignee who gets notified and not the author.

• If the author of a pull request manually assigns the issue to themselves, no email notification is received.

• The author/developer can look at their respective issues from the CodeScan UI.

• You can export issues in the CSV format for all the projects and monitor the issues (https://knowledgebase.autorabit.com/codescan/docs/exporting-issues-in-codescan-cloud) **