Subscription Management

Important Notes:

This article is for the registered user in particular. General users do not have access to the Subscriptions tab.

  • Only the Registered User can view the Subscription Management page.

  • The Team Administrator cannot view the Subscription Management page.

  • Org Admins added by the Registered User also cannot view the Subscriptions page.

Feature Availability

Subscription Tab Feature Availability

Note: The below-highlighted Subscription button will only appear if a customer procures more than 20+ licenses to manage different Teams.

Subscription Management: Overview

ARM offers an easy and centralized solution for a Registered User of your organization to manage team subscriptions and accounts. This ensures tracking of all subscription activity, ensuring everything is logged, and nothing is lost. You use the Subscription Management (SM) interface to review and manage how purchased subscriptions are used on your production instance.


  1. Log in to your ARM account using the Registered User credentials.

  2. Hover your mouse over the Admin tab and click on Subscriptions.

  1. Your active plan details will be shown on the dashboard with details like:

    • Total Subscriptions: Number of licenses purchased by the organization. Only the Registered User of your organization can view the Subscription Management section.

    • Total Subscription Allotted: Number of licenses utilized to date.

    • Total Subscription Available: Total number of licenses available.

Important Note: By default, ARM considers you as part of a team, and if the subscription available denotes 'zero', it means you completely utilize the entire team subscription for your team only.

Adding and Configuring Teams

This section is about creating the teams and assigning members to those teams. This allows you to assign tasks to specific groups of people in your organization.

  1. Log in to the Subscription Management dashboard using the Registered User credential.

  2. On the right side of the screen, click Create Team.

  1. Enter a name for your team.

Important Notes:

  • Only the delegated or released users list will be displayed in the Team Administrator dropdown field. For more information on delegated or released users, please refer HERE.

  • Users assigned to a team are not allowed to join another team.

  1. Next, enter the number of licenses required in the Team Subscriptions field.

  2. If you would like to add the current logged-in registered user as part of the team, select the checkbox: Grant access to this team for

Important Note: The granted user will not be counted as a part of the subscribed licenses on the team.

  1. Click Save.

  1. The newly created team will be displayed on the Subscription Management home page.

  2. For each team created, the following information is displayed:

    • Team Name: Name of the Team

    • Created Date: Date/time stamp for the team created

    • Team Admin: Team Administrator assigned to the current team

    • Subs. Allotted: Number of licenses allotted to the team

    • Subs. Consumed: Number of licenses consumed

    • Subs. Available: Number of licenses pending

  3. Additional options:

Important Note: If the current Team Administrator is replaced with another Team Administrator, then the entire permissions that the current administrator holds will be delegated to the new administrator.

Managing Licenses for Enterprise Users

As an Account Administrator for your ARM account, you can manage the user licenses you have subscribed to for your organization.

Purchase Additional User Licenses

You must submit a support ticket to purchase extra licenses for your organization. Our Customer Success (CS) team will provide you with a new license key, which you must upload to the Subscription Management page.

Step 1: Upload License Key

Navigate to Admin > Subscription Management once you've received the license key file from us. You'll see a summary of the Total Subscription count, Total Subscription Allotted so far, and Total Subscription Available (which can be assigned to a user or team).

Click on Choose File and upload the license key (.l4j file format). Click Upload.

The total subscription counts will be changed based on the user's license specified in the key.

ErrorIf an incorrect file is selected, a notification popup stating that the file is incorrect is displayed. Click on the Reset button and select the correct file.

Step 2: Updating Allotted Subscriptions

After uploading the license key, the administrator can allot the available subscriptions to the desired team.

  1. Look for the desired team on the Subscription Management page.

  1. The number of user licenses available for your account is displayed in the Subscriptions Available field.

  2. In the Team Subscriptions section, click on the - or + buttons to update the license count, then click Save.

All fields on the Subscription Management page will get updated.

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