Reset your Password


In general, you’ll only need to reset your password if you’ve forgotten it, but there are some cases where resetting your password can help protect the security of your account. We recommend resetting your password in these cases:

  1. You notice something suspicious in your Vault™ account.

  2. You suspect that someone you don't trust may have your password.

  3. We ask you to change your password.

If you have not requested to reset your password and receive an email asking you to change it, it could be a case of phishing. Instead of clicking on a suspect link in an email, log into your account to reset your password.


  1. Anyone can reset their password by clicking the Forgot Password? link on the sign-in page.

  1. Check your inbox for a password reset email.

  2. Click on the URL provided in the email and enter a new password.

Password Requirements

New passwords must meet the following criteria:

  • MUST contain at least 8 characters (10+ recommended)

  • MUST contain at least one uppercase letter (A-Z)

  • MUST contain at least one lowercase letter (a-z)

  • MUST contain at least one number (0-9)

  • MUST contain at least one special character (e.g., !, %, @, <, >, #)

  • MUST NOT contain: an email address; first, middle, or last name; or commonly used passwords

  • MUST NOT be one of the 13 previously used passwords

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