Integrate ServiceNow with ARM
Step 1: Store Your ServiceNow Credentials in ARM
Log in to your ARM account.
Navigate to the Admin module and click the Credentials tab.
Credential Tab Click Create Credential from the right navigation.
Create Credential In the popup:
Enter a Credential Name
Set Credential Type to User name with Password
Input your ServiceNow username and password
Ensure you're using your username, not your login email
Click Save
Credential Entry
Step 2: Integrate ServiceNow with ARM
Log in to ARM (if not already logged in).
Go to Admin > My Account
Click New ALM System under the ALM Management section
New ALM System Set ALM Type as SERVICENOW
ALM Type Enter:
A Label Name
Your ServiceNow subdomain URL (e.g.,
https://[subdomain].service-now.com
)The credentials stored in Step 1
Click Test Connection to validate
Click Save to complete the integration
Once integrated, you can log bugs/issues to ServiceNow directly from ARM.
Note: ServiceNow OAuth integration is supported only for Cloud versions. Contact [email protected] to enable this feature.
Configuring ServiceNow Work Items in ARM
EZ-Commit Integration
In the EZ-Commit screen under Post Commit:
Check Update ALM Workitem Status
Select:
ALM Type: SERVICENOW
ALM Label, Project, Sprint, and Work Item
Status to be updated
EZ Commit Config Upon commit, work item status will be reflected in ServiceNow.
CI Job Integration
Applicable to:
Package from Version Control
Deploy from Version Control
Deploy from SFDX branch to Salesforce Org
Install Unlocked Package from VCS
In Build section of CI Job creation:
Check Map ALM Project (Ex: ServiceNow)
CI Job Build Go to ALM section:
Set:
ALM Type: SERVICENOW
Label and Projects
ALM Projects Choose:
One or all Active Sprints
Sprint Selection Select:
Work Item Type (or all)
Work Item Type Update the Status for selected work item types
Status Update
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