# Raise a Service Request

CodeScan enables you to create and manage support requests, also known as support tickets. [AutoRABIT Support Portal](https://support.autorabit.com/portal/en/home) allows you to create and manage your requests.

If you're already logged in to CodeScan and want to submit a support ticket, follow these steps:

1. Select the **?** in the global header, then select **Get Help**.<br>

   <figure><img src="/files/KwauFKH2OfNA4tpjSPTD" alt=""><figcaption><p>Get Help</p></figcaption></figure>
2. When you click **Get Help**, you'll be taken to the [AutoRABIT support portal](https://support.autorabit.com/portal/en/home), where you can submit a request.
3. Select the option: **Tickets**

<figure><img src="/files/cQrwMapHAr52FUv4RRFA" alt=""><figcaption></figcaption></figure>

4. Click on **Add ticket** to log your ticket. When you click Add ticket, you'll be taken to a form where you can fill out the required information to submit a request ticket.

<figure><img src="/files/w7OCqTcFRNnvGeYJVk5i" alt=""><figcaption></figcaption></figure>

5. Fill out the form with the below-mentioned information, then click **Submit**.

   <figure><img src="/files/2o2Qpo07U7OXkBV1eAm7" alt="" width="450"><figcaption></figcaption></figure>

   * **Priority**: Select the priority from the drop-down as per the importance of your ticket.
   * **Severity**: As per the impact of issues on your work, choose severity level.
   * **Product**: Choose [**CodeScan**](https://www.codescan.io/) as the product.
   * **Hosting Type**: Choose the type of product you are using.
   * **Version**: Choose the **CodeScan** product version you're working with.
   * **Classification**: Choose **Other**.
   * **Plugin Type**: Select the type of plugin from the drop-down.
   * **Subject**: Briefly describe your problems in this field.
   * **Description**: Add the details of your request in the description field.
   * **Department**: Choose [**AutoRABIT**](https://www.autorabit.com/) as a department from the drop-down
   * **Attach a file**:  If there are any attachments, click on **Attach a file** to attach them.
6. Click on **My Area** to view the status of your tickets as well as detailed information about them.

<figure><img src="/files/81E5EaFdTFh4y9J9FX2b" alt=""><figcaption></figcaption></figure>


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