# Raise a Service Request CodeScan enables you to create and manage support requests, also known as support tickets. [AutoRABIT Support Portal](https://support.autorabit.com/portal/en/home) allows you to create and manage your requests. If you're already logged in to CodeScan and want to submit a support ticket, follow these steps: 1. Select the **?** in the global header, then select **Get Help**.

2. When you click **Get Help**, you'll be taken to the [AutoRABIT support portal](https://support.autorabit.com/portal/en/home), where you can submit a request. 3. Select the option: **Tickets**

4. Click on **Add ticket** to log your ticket. When you click Add ticket, you'll be taken to a form where you can fill out the required information to submit a request ticket.

5. Fill out the form with the below-mentioned information, then click **Submit**.

* **Priority**: Select the priority from the drop-down as per the importance of your ticket. * **Severity**: As per the impact of issues on your work, choose severity level. * **Product**: Choose [**CodeScan**](https://www.codescan.io/) as the product. * **Hosting Type**: Choose the type of product you are using. * **Version**: Choose the **CodeScan** product version you're working with. * **Classification**: Choose **Other**. * **Plugin Type**: Select the type of plugin from the drop-down. * **Subject**: Briefly describe your problems in this field. * **Description**: Add the details of your request in the description field. * **Department**: Choose [**AutoRABIT**](https://www.autorabit.com/) as a department from the drop-down * **Attach a file**: If there are any attachments, click on **Attach a file** to attach them. 6. Click on **My Area** to view the status of your tickets as well as detailed information about them.