# Knowledge Articles

### What is Salesforce Knowledge and why do you need it? <a href="#what-is-salesforce-knowledge-and-why-do-you-need-it" id="what-is-salesforce-knowledge-and-why-do-you-need-it"></a>

Salesforce Knowledge allows you to build a Knowledge Base for storing and managing documentation to service your internal agents, website visitors, partners, and customers.

Users can create and manage a knowledge base with your company information and securely share it when and where it's needed. Salesforce Knowledge helps you establish a self-service model for your customers to solve their queries, leading to case deflection and increasing customer satisfaction.

#### Learn More: <a href="#learn-more" id="learn-more"></a>

1. [Backup support for Knowledge Articles](https://knowledgebase.autorabit.com/product-guides/vault/knowledge-articles/backup-support-for-knowledge-articles)
2. [Restore or Replicate Knowledge Articles](https://knowledgebase.autorabit.com/vault/docs/restoring-knowledge-articles-with-vault)
3. [Indexes](https://knowledgebase.autorabit.com/product-guides/vault/knowledge-articles/indexes)