# Knowledge Articles

### What is Salesforce Knowledge and why do you need it? <a href="#what-is-salesforce-knowledge-and-why-do-you-need-it" id="what-is-salesforce-knowledge-and-why-do-you-need-it"></a>

Salesforce Knowledge allows you to build a Knowledge Base for storing and managing documentation to service your internal agents, website visitors, partners, and customers.

Users can create and manage a knowledge base with your company information and securely share it when and where it's needed. Salesforce Knowledge helps you establish a self-service model for your customers to solve their queries, leading to case deflection and increasing customer satisfaction.

#### Learn More: <a href="#learn-more" id="learn-more"></a>

1. [Backup support for Knowledge Articles](https://knowledgebase.autorabit.com/product-guides/vault/knowledge-articles/backup-support-for-knowledge-articles)
2. [Restore or Replicate Knowledge Articles](https://knowledgebase.autorabit.com/vault/docs/restoring-knowledge-articles-with-vault)
3. [Indexes](https://knowledgebase.autorabit.com/product-guides/vault/knowledge-articles/indexes)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://knowledgebase.autorabit.com/product-guides/vault/knowledge-articles.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.