Transferring Admin Ownership

If you are the current Administrator of your Vault account and wish to transfer administrative privileges to another user, please email [email protected] with the following details:

1. Customer ID and the email address of the current Administrator.

2. Email address of the user who will assume Administrator privileges.

3. Specify whether the current Administrator should be deactivated after the transfer.

Note:

• The new Administrator must be an existing user in the Vault account.

• Only an authorized member of the Customer Support Team can complete the ownership transfer.

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FAQ's

Our admin user has left and we need to move permissions over

If the admin user has left the company, we can assist with the ownership transfer. However, we require an authorization email from another administrator or from the company’s CEO sent to [email protected]. This verification step is necessary to protect the integrity and security of your Vault data.