Knowledge Articles
What is Salesforce Knowledge and why do you need it?
Salesforce Knowledge allows you to build a Knowledge Base for storing and managing documentation to service your internal agents, website visitors, partners, and customers.
Users can create and manage a knowledge base with your company information and securely share it when and where it's needed. Salesforce Knowledge helps you establish a self-service model for your customers to solve their queries, leading to case deflection and increasing customer satisfaction.
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