ARM was designed to be easy to use and intuitive to learn, but there are always times when you'll have questions as you're getting started with a new tool. When that happens, we're here to help.
If you get stuck, the quickest first step is to look for information available on our Help Center. We've got a range of documentation on ARM and its Features, Knowledge Bytes, Best Practices, and frequently asked questions (FAQs).
Hours of operation and communication channels
ARM has expanded its business hours to provide 24/7 support.
Contacting the ARM Support team
We offer various methods for requesting assistance or reporting issues:
- Customer Support: Click HERE to log a ticket with us. We'll respond within 24 hours of your request. Once we get the request, our team will try and solve your issue on priority & contact you for any help required from our end.
- Email Support
- Call Support: + 1 925 500 1004 (24/7)
- Chat with Us: ARM offers Zoho chat-bot support for products related queries. You can even choose to connect with our live chat agent.
General response and resolution times
|Low Priority||next business day|
|Medium Priority||within 3 hours|
|High Priority||within 2 hours|
|Critical Priority||within 1 hour|
Tips for working with Support
Tell us how to work with you
Let us know in your messages (at the time of raising support request) how you'd like us to communicate with you, and we'll do our best to accommodate your request. We can schedule Zoom calls with you, and offer screen sharing to aid in our troubleshooting. If you're working with us via email and you'd prefer a call, just ask us and we'll get one set up for you.
Reporting multiple issues
Generally, we prefer separate issues to be reported via separate conversations. This allows different team members to work on these issues simultaneously to resolve them sooner.
If you find you are working on a larger project with multiple issues, let us know — we'll do our best to route these to the same Support Engineer to help address your concerns.
We are continuing to expand our training and help materials via Academy/ Help Center. If you need additional training on parts of the platform, just ask. We are happy to conduct ad-hoc training for you to help you better utilize the platform. We encourage each of our clients to access Academy/ Help Center as new content is added regularly.