Contact ARM Support

ARM was designed to be easy to use and intuitive to learn, but there may be times when you have questions as you're getting started with a new tool. If that happens, AutoRABIT is here to help.

If you need help, the first step is to look for information in the AutoRABIT Help Center. You’ll find wide-ranging documentation on ARM and its features, knowledge bytes, best practices, and frequently asked questions (FAQs).

Hours of operation and communication channels

AutoRABIT provides 24/7 support.

Contacting the ARM Support team

AutoRABIT offers various methods for requesting assistance or reporting issues:

1. Customer Support: Click here to log a ticket with us. Our response is based on the priority of your request, as identified when submitted. When we receive the request, our team may contact you if our support agents require additional information.

2. Email Support:

   • Email us: [e-mail]

   • General comments and feedback: Please contact your Customer Success Manager (CSM) or email [e-mail] if you’re unsure who your CSM is.

   • Sales: [e-mail]

3. Call Support: + 1 925 500 1004 (24/7)

4. Chat with Us: AutoRABIT offers support for product-related queries. You can even choose to connect with our live chat agent.

General response and resolution times

	Priority Response Times
Low Priority	Next business day
Medium Priority	Within 3 hours
High Priority	Within 2 hours
Critical Priority	Within 1 hour