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Common Issues & Solutions

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S. NO
MODULE
ERROR
STEPS TO DEBUG
REASON FOR ERROR
RESOLUTION
1
Restore/
Replicate
CANNOT_INSERT_ UPDATE_ACTIVATE_ENTITY
Click on Replicate/restore job summary-> Click on Failure records-> download details-> view error in 'Error' column
This error is a result of an issue stemming from a trigger in the Org.
Temporarily disable the trigger and rerun the job to restore/replicate failed records.
2
Restore/
Replicate
CANNOT_EXECUTE_ FLOW_TRIGGER: We can't save this record because the Online Applicant Validation process failed. Give your Salesforce admin these details. An error occurred when executing a flow interview. Error ID: 1545064308-45750 (1670083917):--
Click on Replicate/restore job summary-> Click on Failure records-> view error in 'Error' column
This error typically indicates that there is a Process Builder process/flow in place which is causing the upsert operation to fail.
  1. 1.
    Locate the process builder process/flow that caused the error.
  2. 2.
    Temporarily disable the automation and rerun the job to restore/replicate failed records.
3
Restore/
Replicate
INACTIVE_OWNER_ OR_USER
Click on Replicate/Restore job summary-> Click on Failure records-> download details-> view error in 'Error' column
This error is due to the owner of the records on the source org is inactive in the destination org.
Enable "Set Audit Fields upon Record Creation" and "Update Records with Inactive Owners" permissions in Salesforce setting. (LEARN MORE)
4
Restore/
Replicate
FIELD_CUSTOM_ VALIDATION_EXCEPTION
Click on Restore/Replicate job summary-> Click on Failure records-> download details-> view error in 'Error' column
This error is due to validation rules applied to certain fields.
Disable validation rules in the restore modal in the final step of the restore process.
5
Restore/
Replicate
INVALID_OR_NULL_ FOR_RESTRICTED_PICKLIST
Click on Replicate/restore job summary-> Click on Failure records-> download details-> view error in 'Error' column
Such failures occur when the destination org doesn't have the value enabled that is selected in the source org.
  1. 1.
    If the object has multiple record types enabled in the source org, then the values for the record types must be also be enabled in the destination org.
  2. 2.
    If the object does not have a record type enabled, then the pick-list values for the object should be enabled in the destination org.
6
Restore/
Replicate
REQUIRED_FIELD_MISSING
Click on Replicate/Restore job summary-> Click on Failure records-> download details-> view error in 'Error' column
Such errors occur when failure of a parent record leads to the failure of some of its related records
Check the fields that failed. Restore the corresponding failed parent records first, then restore failed related records.
7
Restore/
Replicate
DUPLICATE_VALUE
Click on Replicate job summary-> Click on Failure records-> download details-> view error in 'Error' column
Such failures occur when such records are already present in the destination
Existing automation is blocking the upsert operation. Try disabling the automation if necessary.
8
Restore/
Replicate
ENTITY_IS_DELETED: entity is deleted:--
Click on Replicate/restore job summary-> Click on Failure records-> download details-> view error in 'Error' column
This error occurs when at least one record in the upsert operation references a deleted record in the org
Identify record IDs that are causing the batch to fail. Once the records are identified:
  1. 1.
    Modify the CSV file to reflect a different record or,
  2. 2.
    Recover the deleted record in the org.
9
Restore/
Replicate
INVALID_CROSS_ REFERENCE_KEY
Click on Replicate/restore job summary-> Click on Failure records-> download details-> view error in 'Error' column
The Parent record is not included in the job or permission issue(s) on the parent object or a lookup relationship is not included in the job
  1. 1.
    Verify the parent object is included in the job.
  2. 2.
    Review the authenticated user who has access to the parent record that is referenced within the error.
  3. 3.
    If it is a lookup relationship ensure the parent object is included in the job
10
Restore/
Replicate
CANNOT_UPDATE_ CONVERTED_LEAD
Click on Replicate/restore job summary-> Click on Failure records-> download details-> view error in 'Error' column
A Lead record once converted (to a contact) becomes read-only. You cannot update such leads.
You can check if the lead is converted by checking the isConverted field.
11
Restore/
Replicate
FIELD_INTEGRITY_EXCEPTION
Click on Replicate/restore job summary-> Click on Failure records-> view error in 'Error' column
This error mostly occurs when upsert tried to populate a lookup field with a wrong ID.
Need to pass the correct Id for a lookup field.
12
Restore/
Replicate
Metadata deployment error...com.sforce. ws.SoapFaultException: INVALID_OPERATION: Too many files in zip
Click on Replicate/restore job summary-> Click on logs-> view error the 'Error'
More than 10,000 files are there in the .zip file. It violates a governor limit
Reduce the number of metadata components restored/replicated in each job.
13
Restore/
Replicate
Record Type access issue-
Click on Replicate/restore job summary-> Click on Failure records-> download details-> view error in 'Error' column
Salesforce user authenticated on Vault doesn’t have access to some record types of an object(s)
Give appropriate access user-profiles and permissions to the Salesforce user authenticated on Vault
14
Restore/
Replicate
Unknown user permission
Click on Replicate/restore job summary-> Click on Failure records-> view error in 'Error' column
Assign the user to the desired permission set in Salesforce.
15
Restore/
Replicate
no customer application named standard__lightninginstrumentation found
Click on Replicate/restore job summary-> Click on Failure records-> view error in 'Error' column
Dependency missing, restore/replicate standard__lightning instrumentation