If you are the current System Administrator user of your Vault account and want to transfer your permission to another user, then you'll need to send an email to firstname.lastname@example.org with the following pieces of information:
- Customer ID and the email address of the current System Administrator
- Email address of the new System Administrator
- Does the current System Administrator wish to deactivate his user account?
The new System Administrator should be an existing Vault user.
Only the authorized member of the Customer Support Team will have the privilege to transfer the system admin ownership.
Our system admin user has left and we need to move permissions over
If the system admin user has left the company, we can change it here for you, but we require an email from another system admin or an email from the company's CEO sent to email@example.com. This is in order to verify this change request and to protect your data.