Error: "Unable to fetch Salesforce Org Users"


When I try to access the Salesforce Org in the ARM Version Control, CI Jobs, Deployment, and SFDX Modules, it fails and the error message "Unable to fetch Salesforce Org Users" appears.


  • Invalid username, password, security token; or user locked out.

  • Salesforce API version is wrongly configured.

Steps for Resolution

The following is some helpful information that will assist you in resolving the issues mentioned above:

  1. Upgrade the API source flow in your Salesforce org to the most recent version and maintain the same Salesforce version in ARM.

  2. To do so, go to Admin > My Account > My Salesforce Settings and update the API version.

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