How do I upgrade an instance?

Overview

If you are utilizing an On-Premises Instance and wish to upgrade, follow the steps below to ensure a smooth upgrade process.

Requesting an Instance Upgrade

1. Initiate Your Request: Contact your Customer Success Manager (CSM) or the Support team to request an instance upgrade.

2. Coordinate with the Release Team: CSM/Support teams will coordinate with the Release Team to prepare and share the necessary binaries with you.

Assistance with Installation

If you encounter any challenges while installing the binaries, you can request a call for assistance. One of our Release Team members will guide you through the installation process over the call.

Contact Information

Please do not hesitate to contact your CSM or the Support team for any further inquiries or support.